I spent most of the morning trying to figure out what to do about my ailing TV set. It is not quite four years old.
Aside: Bah on WestinghouseIt began giving me problems around February, I think. I'm not going to bore you with the details of the problem, but the short version is that the sound and picture simply quit at random intervals.
Of course, it is not under warranty now, and I understood that. But I had hoped to get enough information from Westinghouse to at least know what is most likely the cause of that problem so that a local service person wouldn't rip me off. And I hoped to find out an idea of what the cost might be, if they could tell me a general range. In over thirty minutes on the phone, I was actually speaking to a person (with a very slight, but suspicious accent) for less than ten minutes. During that conversation, she blamed it on everything but the TV itself. Cable/dish reception? Nope, all four others are working fine. Lines in wrong places? Nope, it's been just like that for 3 years, no changes. Etc., etc., etc. She kept saying they would not reimburse me, and I kept saying, no I didn't expect that, but I wanted info about the product so I wouldn't be taken advantage of. And she would repeat they don't reimburse or repair out of warranty! Arghhh!
I finally got exasperated and said that this call was worthless, and I'd never buy another Westinghouse TV. I realize that digital TVs are a different thing, but I've had TVs in the past that worked for 20 or more years. In fact, there is a little analog TV in my guest room that is about 15 years old and still works just fine! Next, I tried to find a place at the website to issue a complaint, but, guess what??? Of course, they don't have one!
Then I googled for a Westinghouse repair place. The closest one is 75 or 80 miles away. A service call would have cost me almost $150!!! And then parts! If the repair/parts ran just $100, I was already looking at half the cost or more for a new set. Now, it might have been a $25 part, but I seriously doubt that. In fact, hoping for a $100 part is optimistic, I think. So I asked what a diagnostic would cost if I bring it in. I was told that they don't do in-house on anything over 25", because if it is damaged or jostled in taking it back home, they can't guarantee their work. I understand that. But without knowing what the parts costs might be, $150 for the service call seemed too much.
So I went online shopping, and I will have a new 37" delivered between 7/1 and 7/8. It also includes a new surround system. I'll move the sound system I have now to the office to have better listening there. I have a good one already in my bedroom. With it delivered to my house, I don't have to wrestle it up the steps myself. That, in itself, is worth the wait.
While I was looking for the repair service, I found several complaint sites about Westinghouse TVs. There were dozens of issues I read through, and it seems that they were all about the 32" sets, and all of them had similar problems to mine. They seemed to range from about the age of mine to brand new ones purchased in 2110! Huh? You'd think that Westinghouse Customer Service (WCS) would have been able to say what the general cause is, since there are so many problems out there! However, the ones I read all reflected similar problems with WCS: slow response to inquiries: uninformed and uninforming personnel who were of little assistance; sets under warranty being sent back for repair/replacement (at the customer's expense, mind you) and not returned for weeks; even replacement sets developing the same/similar problems.
I'll be happy to get the new set here and set up. And I won't be dealing with Westinghouse any more.
I also got some replacements ordered today for the two remote controls. Did I tell you about that? I can't remember. While I was in Colorado, one of the dogs age the remote control for my Bose in the bedroom! Probably Sammy. That boy will eat anything, I swear! Linda found it in the back yard one day, totally ripped apart! And when I returned from the last Tucson trip, the remote for my Kodak Easy Share digital picture frame was missing. I figured it fell behind the couch, but I moved all the furniture in the area, and even unfolded the hide-a-bed to see if it might have been tangled in there, but no luck. I walked all over the deck and the back yard looking for it, but found no trace. I assume someone ate that, too. And before some smart alec asks, YES, I DO FEED MY DOGS! Lola's little round belly is proof of that!
Now, I need a replacement battery for my laptop, and I need to update some of my software, too. I ned to replace the lawnmower with one I can start more easily. I'm going to need new tires on the truck by fall. The dogs are needing shots.