Well, Big Brother is out there. Remember a couple weeks ago when I was complaining about my DSL provider and its service? Zap-Zam!! A couple days ago I got an email about it!! I'm serious!! I thought it might be a joke, because anyone could get my email address from this blog. The email said that "Jon" would like to know more about my issues with Windstream. Huh??? I could reply from my email at W so they could locate my account or call a number in OH. The company is headquarters in AR. Wha...??
So I emailed back stating that this seemed strange to me and asking how he got this email address. Well, the customer relations department were searching blogs for comments about the company and he came up with my blog post where I, uh, er, expressed strong emotions about frequent outages. So I sent them a full explanation of my frustrations. I got two phone calls thanking me, saying they were looking into why there are so many weather related outages, and even thanking me for the information as they are trying to correct problems.
And this morning, a lineman was here checking all my connections, etc., and filled me in that they are laying fiberoptic cables underground in this area over the last couple weeks. This should help decrease the outages. Huzzah!!!!
So I'm impressed that they are actually working on it! In their defense, they inherited this area from another company that apparently was a.w.f.u.l. It was before my time here. Anyway, I'm guessing they are cleaning up the old debacles of the other company. I'll give them a fair chance at replacing old equipment and changing many things to improve service. I must say that when there have been problems, like when the county road graders cut my line .... TWO TIMES!! .... they were out here pretty quickly to fix it. so I've granted a reprieve on my blasting of the company. I'll be nice unless there is reason to be otherwise.
See? Sometimes the surprises in life are good ones!